Faa99 Privacy Policy — How Your Data Is Protected

1 Introduction

Faa99 (referred to as "we", "us", or "the platform") delivers a trusted online gaming experience for players in Bangladesh. We understand how important your personal information is to you. That's why faa99's privacy policy is built to let you enjoy our services with complete peace of mind.

This privacy policy clearly outlines — what types of information faa99 collects, how that information is used, who it is shared with (or not), and how you can control your own data. Please read this policy carefully before registering or using faa99's services.

We believe transparency is the foundation of trust. faa99 never uses your data without your knowledge or sells it to third parties. Our privacy policy is built in line with international GDPR standards.

2 What information we collect

When you create an account and use our services on faa99, certain information is collected automatically or directly from you. Full details are provided below.

Directly Provided Information

• Identity Information: Name, date of birth, gender, and nationality.
• Contact Information: Mobile number, email address, and current residential address.
• Account information: Username, password (encrypted), and security questions.
• Financial information: Mobile Banking/Nagad/Rocket number and transaction history.
• Identity Verification (KYC): Copy of National ID, passport, or driving license.

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Data: IP address, login time, page visits, click activity.
• Gaming data: Gaming history, bet amounts, win/loss records.
• Cookie data: Session data, preference settings, and browsing patterns (details below).

3 Use of Data

Faa99 uses your information only for specific, defined purposes. We never sell your data for unrelated uses or to advertisers. The full list of use cases is outlined below.

Primary Use

• Creating, managing, and securing your account.
• Processing deposits, withdrawals, and financial transactions.
• Completing KYC verification and confirming identity.
• Providing customer support and resolving complaints.
• Distributing bonuses, promotions, and rewards.

Secondary use

• Improving platform experience and performance.
• Prevention of fraud, money laundering, and illegal activities.
• Ensuring legal and regulatory compliance.
• Monitoring responsible gaming patterns.
• Building a customized experience based on your preferences.

4 Cookie policy

Faa99's website and app use cookies. Cookies are small text files stored in your browser that help improve your experience. faa99 uses three types of cookies.

Cookie type

• Essential cookies: Essential for maintaining login sessions and ensuring site security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to analyze which pages receive the most traffic and which features are used most frequently. No personally identifiable information is collected.
• Preference Cookies: Used to remember your language, theme, and other preferences. These are optional.

5 Data Sharing Policy

Faa99 does not generally share your personal information with anyone. However, there are a few specific, limited circumstances where sharing may occur.

When information may be shared

• Payment Processors: Only the financial information necessary to process transactions via Mobile Banking, Nagad, and Rocket is shared.
• Legal obligation: Information may be disclosed under a court order or a legitimate request from a government authority.
• Fraud Prevention: Data may be shared with relevant authorities in connection with investigations into money laundering or fraud.
• Technology Partners: Limited, contractual data sharing with trusted technology providers who help operate faa99's infrastructure.

6 Data Storage & Security

Faa99 stores your information with the highest level of security. Our servers are protected by internationally certified security measures and undergo regular security audits.

Security Measures

• All Data via 256-bit SSL/TLS encryption Stored and transferred.
• Passwords are never stored in plain text — always bcrypt hashing is used.
• On the server Firewall & Intrusion Detection System Active.
• Regular Third-Party Security Audit is operated.
• Two-Factor Authentication (2FA) is available for use.

Data Retention Period

• Active account data: retained for as long as the account remains active.
• Closed account data: up to a maximum of 5 years (as required by law).
• Transaction Records: 7 years onwards (as required by financial regulatory law).
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies last up to a maximum of 1 year।

7 Your rights

You have full control over your personal information on faa99. You may exercise any of the following rights at any time.

8 Protection of Minors

Faa99 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors. Age is verified at registration, and KYC verification is applied in any suspicious cases.

If we become aware that a minor has created an account using false information, the account will be immediately closed and all associated data deleted. If a parent or guardian suspects their child is using faa99, please contact Support immediately.

9 Third-Party Links

Faa99's payment gateways and game providers may have their own privacy policies. faa99 is only responsible for data protection on its own platform. We recommend reviewing the privacy policy of any third-party service before using it.

10 Privacy policy changes

Faa99 reserves the right to update this privacy policy when necessary. If any significant changes are made, you will be notified in advance via your registered email or mobile number. The date of the most recent review will always be displayed at the top of the policy.

Continued use of the site after an updated policy is published will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

11 Get in Touch

For any questions, complaints, or to exercise your rights regarding this privacy policy, please get in touch with us. Our data protection team is always here to help.

• Email: [email protected]
• Support: 24/7 Live Chat (log in to the platform)
• Response Time: Up to 7 business days