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Play, but within your limits

On faa99 Responsible Gaming — Stay entertained, stay safe

Gaming is for fun, not stress. faa99 believes every player has the right to understand their own limits and play responsibly. On this page you'll find practical tools, tips, and paths to support.

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Important: faa99 is strictly for players aged 18 and above. Gaming should be entertainment — not a source of income. If you're struggling, contact our support team immediately.

18+ Age Verified
24/7 Help Available
6 Protection Tools
100% Self-Exclusion Active

Our responsible gaming Tools

Faa99 provides these tools to help keep you safe

Set a Bet Limit

Set your own daily, weekly, or monthly betting limit. Once a limit is set, it takes effect immediately — any increase takes at least 7 days to apply.

Time Limit Controls

Set a daily time limit for how long you play. Once that limit is reached, faa99 will automatically prompt you to take a break.

Cool-down break

Take a voluntary gaming break from 24 hours up to 30 days. During this period, you will not be able to log in to your account, but withdrawals will still be available.

Self-Exclusion

Exclude yourself completely from faa99 for a period of 6 months to 5 years. Reactivating your account during this time is not possible.

Reality Check

Periodic reminders will appear on screen showing your total play time and spending. Stay aware of where you stand.

Deposit limit

Set a daily or weekly cap on how much BDT you deposit. Any amount above that limit will be automatically declined.

Table of Contents
  1. What is responsible gaming
  2. Recognizing the warning signs
  3. Protect yourself
  4. Keep your family safe
  5. How to Get Help
  6. faa99's commitment
  7. FAQs

1 What is responsible gaming and why does it matter

Responsible gaming means enjoying gaming as a form of entertainment while never letting it take control of your life. At faa99, we believe that when every player plays mindfully and within their limits, gaming can be a genuinely enjoyable experience.

The core idea behind responsible gaming is — You know how much you can spend, how long you will play, and when to stop. Accepting a loss without chasing a win is what responsible gaming looks like. At faa99, responsible play is not just a policy — it is the foundation of our platform.

Online gaming is growing fast in Bangladesh — and so is the risk of addiction. faa99 has been aware of this from the start, which is why we have multiple tools and resources in place to support responsible play.

Keep in mind: Gaming is for entertainment — not for recovering financial losses. If you feel like you're playing just to win back what you've lost, take a break right now.

2 Recognizing the Warning Signs of Problem Gaming

Many people don't realize when normal gaming is crossing the line into a problem. If you notice any of the signs below, it's time to take them seriously.

Financial warning signs

  • ✕ Borrowing money or dipping into savings to bet
  • ✕ Chasing losses by placing even more bets
  • ✕ Spending money meant for household expenses on gaming
  • ✕ Unable to pay bills due to gaming

Emotional & Behavioral Signs

  • ! Feeling restless, irritable, or anxious when not gaming
  • ! Hiding your gaming from family or friends
  • ! Unable to stop even when you want to
  • ! Work, studies, or relationships are being affected

Assess your risk level

Use the indicators below to gauge the risk level of your gaming habits:

Playing 1–4 times a monthLow risk
3–5 times a week, within a set budgetModerate — stay cautious
Every day, over budgetHigh risk — seek help now
If any of the signs above apply to you, don't blame yourself. This is a common issue, and with the right support it can be addressed.

3 Practical ways to keep yourself protected

Build a few simple but effective habits for responsible gaming on faa99. Stick to them and gaming will always stay fun.

Set a budget before you play

Before each session, decide the maximum amount in BDT you are willing to spend. Be prepared to accept that loss if it comes.

Track Your Time

Set a timer on your phone or use faa99's Reality Check feature. Take breaks instead of playing for hours on end.

Never play under the influence of alcohol or drugs

When your mind isn't clear, your judgment suffers. Never game in that state.

Treat wins as a bonus, not a given

Every game is random. Winning is great, but losing is part of it — that mindset is the foundation of healthy gaming.

Avoid playing late into the night

Fatigue impairs judgment. When it's time to sleep, stop — there's always tomorrow.

Keep up other hobbies

Don't let gaming become your only form of entertainment. Make time for family, friends, and other hobbies too.

4 Protect your family and loved ones

Responsible gaming isn't just for you — it's for your family too. If there are minors at home, or you're concerned that a family member may be developing a gaming problem, faa99 can help.

Child Protection

Faa99 is strictly prohibited for anyone under 18. Age is verified at registration. Even so, as an added precaution:

  • On your device Parental Controls Install the software.
  • On your browser Filtering Tools Use blocking software (such as Gamban, Net Nanny) on your device.
  • Faa99 account Keep passwords out of children's reach in place.
  • From gaming in front of children Avoid it as much as possible.

If a family member is struggling

If you think a family member may be developing a gaming addiction, talk to them with empathy rather than judgment. Offer your support, and if needed, reach out to the faa99 support team. We can review an account at the request of a third party.

Third-party requests: If you believe a family member is playing excessively on faa99, email us at [email protected]. We will handle the matter with full confidentiality.

5 How to Get Help

Asking for help is not a weakness — it takes courage. faa99 is here for you, and we are always ready to help. Follow the steps below.

①
Contact Support Chat

Log in to faa99 and speak with our Responsible Gaming team via live chat. Available 24/7.

②
Activate tools

Activate betting limits, a cool-down period, or self-exclusion from your account settings. Takes effect immediately.

③
Seek Professional Help

Gaming addiction is a mental health issue. If needed, seek advice from a mental health professional.

Emergency support: For mental health support in Bangladesh, contact the Kaan Pete Roi helpline or the National Institute of Mental Health. You are not alone.

6 faa99's commitment to responsible gaming

Faa99 is more than a gaming platform — we are a responsible community. Our commitment is to ensure the safety and well-being of every player.

  • Age Verification: Age is verified at the time of every account registration. Accounts belonging to users under 18 are closed immediately.
  • Transparent Information: The RTP (Return to Player) and odds for every game are clearly displayed.
  • Advertising Policy: faa99 never targets minors or vulnerable individuals in its advertising.
  • Staff training: Our support team is specially trained to assist with responsible gaming concerns.
  • Regular audits: Our responsible gaming measures are regularly reviewed by independent third parties.
  • Fast response: All self-exclusion and bet limit requests are processed within 24 hours.
Our goal: Every faa99 member deserves a healthy and enjoyable gaming experience for the long term. We don't just think about today — we think about your future.

7 Frequently Asked Questions (FAQ)

Find answers to the most frequently asked questions about responsible gaming here.

Log in to your faa99 account, then go to "Account Settings" > "Responsible Gaming". From there you can set separate daily, weekly, and monthly betting limits. Reducing a limit takes effect immediately, but increasing a limit requires a 7-day waiting period.

Yes. Even after self-exclusion is activated, you can still withdraw your existing account balance. However, new deposits and gameplay will be completely suspended for the duration of the exclusion. Contact the support team to process your withdrawal.

A cool-down is a short-term break lasting between 24 hours and 30 days — your account reactivates automatically once it ends. Self-exclusion is a long-term restriction (6 months to 5 years) — even after the period expires, your account does not unlock automatically; you must submit a request.

Yes, family members can submit a request as a third party. Email [email protected] with the relevant account details and proof of relationship. We will investigate the matter confidentially and take appropriate action.

When Reality Check is enabled, a pop-up appears every 30, 60, or 120 minutes showing your total time played, total amount spent, and your overall win/loss. You can use this information to decide whether to continue playing.

Yes. Age verification using a National ID or passport is mandatory when registering on faa99. Accounts for users under 18 are not approved. If a minor creates an account using false information and is discovered, all associated transactions will be cancelled.
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